Terms & conditions

  • 1.

    TERMS

    All orders are C.O.D. unless pre-authorized in writing by Management.

  • 2.

    PRICE

    Please refer to our published MSRP Price List. Prices are subject to change without notice.

  • 3.

    FREIGHT SHIPMENTS

    All orders are shipped F.O.B. Elsco Lighting Products, Mississauga, Ontario, unless other arrangements have been made prior to shipment.

  • 4.

    ROUTING

    Elsco Lighting Products will use its own discretion in routing all shipments. Shipments will be made in any manner requested by the customer, but any additional freight charges may apply.

  • 5.

    PACKAGING

    Extra charges may apply for special packaging.

  • 6.

    SALES TAX

    All taxes are EXTRA.

  • 7.

    DAMAGED GOODS OR SHORTAGES

    Freight paid by Elsco Lighting Products is for the customer’s convenience only. Title to merchandise passes to the buyer when shipment leaves the factory loading dock. All claims for lost or damaged goods must be made to the transportation company by the customer.

  • 8.

    CANCELLATION

    Orders are not subject to cancellation, either in whole or part, except by our consent and upon such items that will indemnify Elsco Lighting Products against loss. Charges may be incurred with respect to any order cancellation.

  • 9.

    MINIMUM CHARGES

    Minimum invoicing is $ 100.00 plus transportation cost.

  • 10.

    RETURNED GOODS

    No returned products will be accepted for credit without written authorization from Elsco Lighting Products. All returned product is subject to 35 % restocking charge, plus any and all freight charges. All returned merchandise will be prepaid. Any service or repair needed to place items back into stock in new condition will be charged and added to the restocking charge. Only current catalogue items will be subject to return. All authorized returns are subject to merchandise credit only. Cash reimbursements made for overpayment of invoices only.

  • 11.

    WARRANTY

    All products are guaranteed to be free of defects in workmanship and material for a period of two (2) years for HID products and five (5) years on DLC Certified (LED) products, from the date of shipment from the factory. Elsco Lighting Products will replace without charge any component part of the fixture (except lamp) that fails within this period, provided that the conditions of operation have been normal at all times and that the product or products have not been subjected to abnormal stresses. This warranty excludes labour and/or service charges.