Warranty Policy

Warranty Policy

The warranty is valid for all installations fulfilling the relevant norms and application requirements. The products shall be under usage of normal condition or as recommended in the manual.

Elsco lighting Products will replace or repair defective products within seven working days upon our approved inspection of the returned product except:

  1. Product that has been modified by the user.
  2. Product was not installed or maintained according to manual or specification accompanied.
  3. Product was subject to unusual physical or electrical stress, misuse, or negligence.
  4. Product was non-defective or product defect was not related to ELSCO product functionality, including third-party modifications.
  5. Other damages caused after receipt of product by customer.
  6. Custom designed product warranty is subject to the agreement, no return accepted.

Return policy

TELSCO must be notified within seven to ten working days of the products receipt to honor any damage claims. We reserve the right to require product pictures or images of product damage. ELSCO Lighting Products will replace or repair defective products within seven working days upon our approved inspection of the returned product(s); if replacement or repair is not available, we will credit buyer's account. Customre will cover shipping cost for the return of defective product(s), and will be responsible for shipment of replacement products from our warehouse in Ontario.

Elsco Lighting Products will not reimburse or pay for unexpected costs or expenses, including without limitation labor or other costs associated with removal or reinstallation of the product, even if it is ultimately deemed to be defective.

Exceptions:

  • Product that has been modified by the user.
  • Product was not installed or maintained according to manual or specification accompanied.
  • Product was subject to unusual physical or electrical stress, misuse, or negligence.
  • Product was non-defective or product defect was not related to ELSCO product functionality, including third-party modifications.
  • Other damages caused after receipt of product by customer.

Updated: January 1, 2015

Warranty Claim Procedures

  1. Prepare and provide following information
    1. Defective items (including part number and product name) and quantity
    2. Description of the manufacturing defect
    3. Proofs of defect, e.g. photos and videos
    4. Original invoice issued by ELSCO Lighting Products
    5. Date of purchase and, if already installed, date of installation
  2. Contact ELSCO Customer Service Team

Our Customer Service Team will advise you on the next steps to complete your warranty claims.

Warranty Claim Procedures

To obtain approval of product return to ELSCO, customer needs to follow our return procedures below:

  1. Complete "Defective Return Form" or email infoā€¯elscolighting.com to obtain "Return Material Authorization (RMA) Number", "Authorized Shipping Account Number" and a shipping address label of ELSCO Return Center.
  2. Indicate clearly the above "Return Material Authorization (RMA) Number" and "Authorized Shipping Account Number" on a tag attached on the return product and dispatch the product to the stated shipping address.
  3. Returned product will be inspected upon arrival at the center.
  4. Once product is determined to be defective, we will replace or repair the product within seven working days.

Notice:

  • Any return without authorization of ELSCO will not be accepted.
  • If return product is found to be damaged, missing parts, a minimum 17% restocking fee will be charged.
  • If return product is found to be non-damaged, the product will be returned to customer, at customer's expense, and a minimum 10% test fee of the product value will be charged.

Warranty period

Elsco Lighting Products Inc extends all warranties for a period of two (2) years for HID products and five (5) years on DLC Certified (LED) products, (or as specifically stipulated in any addendum published by the Company) from the date of shipment from the factory.